If you are having trouble either installing or with PTS recognizing the radio module (dongle), you can view the HELP in the PTS Application.  

Please also see the troubleshooting suggestions and follow the steps carefully.  When uninstalling the driver, be sure to CHECK the box “Delete the driver software for this device.” And click “OK”.

If Windows encounters problems installing the driver, see the following article:

Troubleshooting: Windows encountered problems installing PTS Dual-mode Dongle Driver

If this fix does not work you may need to consult with your IT department for possible permissions or credential issues.

If you still have an issue after following these steps, please submit a support request

KB0010423