Introduction

The Primary Contact role is essential for managing your company's Bluetooth membership account. Keeping your Primary Contact up-to-date is important for maintaining your membership account, as there are many tasks and responsibilities related to your membership that only a Primary Contact can perform. If your Primary Contact is active and still with your company, they can reassign the role to a different company user; if they have left the company, you may be able to reassign the Primary Contact role to yourself. 

Who can be a Primary Contact?

The Primary Contact should be someone with an active user account under your company's membership who can manage your company’s Bluetooth membership and keep your account information up-to-date. If the person you wish to become the Primary Contact does not have a user account, they must first complete a User Account Application.

Re-assign the Primary Contact role if my current Primary Contact is still with my company

The current Primary Contact is the only individual who can reassign the role to someone new. 

1. Go to the My Membership page.
2. Select the option to "Re-assign Primary Contact." This will open a new page where you can complete the re-assignment.
3. From the table of active users, select the person to whom you would like to reassign the Primary Contact role.
   • If you do not see the person you wish to re-assign the role to in this table, they may need to create a new user account or log in to re-activate their existing user account.
4. Upon re-assigning the role, the new Primary Contact may need to log out and log back in for the update to appear on their account.

Re-assign the Primary Contact role if my current Primary Contact has left my company

If your current Primary Contact is no longer with your company, and if their Bluetooth.com user account has been deactivated, you may be able to re-assign the role on your own by following these steps:

1. Go to the My Membership page.
2. You should see an alert with instructions on how to re-assign the Primary Contact role to yourself.
   • If you don’t see an alert, this means that your current Primary Contact’s user account is still active in our system. You can ask them to log in and re-assign the role, or you can submit a support request. We may reach out to other users on the account or require documentation to validate the change request.

You may need to log out and log back in for all applications to recognize you as the new primary contact for your account. 

This KBA is intended to provide Bluetooth SIG members with helpful information and address frequently asked questions. Governing documents, membership agreements, policies, and other Bluetooth SIG rules and guidelines can be found here.