There are two types of tickets that can be filed for PTS:
Issues against a specific test case or layer (including test automation):
- You can file an issue against a specific PTS test case by right-clicking the test case in the PTS Workspace Tool Window and selecting "Report PTS Issue". Then fill out the remainder of the information, including attaching ALL LOGS such as debug and protocol trace log files.
- OR you can file an issue against a specific test case/layer by going to Help & Support to file an issue directly. Members should log in before submitting a support case.
- Please be sure that either way, you include ALL logs, including debug and protocol trace log files.
For all other issues or questions including, but not limited to:
- Feature Requests
- Protocol viewer
- GUI, application, or documentation
- Hardware/driver issues
- Firmware upgrade software
- Installer
- Web/download
- General questions
- Generic PTS Test automation issues (not specific to a layer)
Go to Help & Support and file an issue directly. Members should log in before submitting a support case.