Follow these steps if you have attempted to log in and are receiving the error message "Invalid username or password. Please try again."

• Please make sure that you are logging in with your username and not an email address
  • You can retrieve your username here and try logging in again

• If you forgot your password, please reset it here
  • After resetting your password, you should receive an email with a link to update your password. If you do not receive this email, please:
  • Go back to the "Forgot Password" page
  • Enter your username instead of your email address into the form field provided
  • You can retrieve your username here

If you are not receiving emails regarding username or password, you can find more help using the following Knowledge Base link: I cannot receive emails from the Bluetooth SIG

If you are still having trouble, please submit a support request.