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What to do When I am not Able to Log into my User Account

Bluetooth Support

Introduction

There can be many reasons why you are not able to log in to your user account. This article will outline various reasons for access issues and solutions for regaining access to your account. If you’re not receiving emails from the Bluetooth SIG, please contact your IT department.

In this article

Incorrect Login Information

  • Ensure you are using your email address as your username. In November 2025 we switched to emails as usernames, so your saved credentials may be defaulting to an old username

  • If you forgot your password, you can reset it here. After requesting to reset your password, you should receive an email with a link to update your password.

Not receiving the validation email

Check your SPAM folder

  • The decision to mark a message as SPAM or mark it as suspicious is a choice your company or email provider makes. In some cases, you can adjust the criteria that are used to make that determination, but the criteria are determined by your company or email provider alone. As every company determines its unique criteria for SPAM or suspicious email, the Bluetooth SIG is unable to make modifications to our system for individual users or companies.

Allowlist IP addresses for our communication platforms

Check all IP addresses details from the article: I cannot receive emails from the Bluetooth SIG

Not receiving the password reset email

Allow emails to be received from noreply@bluetooth.com

  • Check your email provider's support site for instructions on how to add a trusted email address

Redirecting back to the login page

Clear cache / delete cookies

  • Check your browser support site for instructions on how to clear your cache and delete cookies in your browser

Enable third-party cookies

  • Check your browser support site for instructions on how to enable cookies in your browser

Disable ad blocker (Chrome only)

  • Check your browser support site for instructions on how to disable the ad blocker (Chrome only)

Do not have access to the email address associated with the account

If your email address has changed because you work for a different company, you will need to create a new user account under your current company.

If the email address on your account belongs to another user, please stop using their login credentials and create a new account for yourself; a membership account can have an unlimited number of user accounts.

Individuals must apply for user accounts themselves since website users must agree to the Terms of Use.

Creating a Bluetooth User Account

If you still work for the company under which you created your user account and your email address has changed for any reason, you will need to submit a support request to update your email address.

 

If you are still unable to log into your account

If you have tried all of the above steps and still cannot log in to your Bluetooth.com user account, please submit a support request, and we will respond as soon as possible.

 

This KBA is intended to provide Bluetooth SIG members with helpful information and address frequently asked questions. Governing documents, membership agreements, policies, and other Bluetooth SIG rules and guidelines can be found here.

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