There can be many reasons why you are not able to log into your user account. Most reasons are related to your company's or email provider's system settings. Please contact your IT department first to resolve problems related to not receiving emails from the Bluetooth SIG.

In this article:

• Invalid username or password. Please try again.
• Trouble retrieving or resetting your password
• Not receiving the validation email
• Not receiving password reset email
• Redirecting back to login page
• Do not have access to the email address associated with the account
• If you are still unable to log into your account

Invalid username or password. Please try again.

• Please make sure that you are logging in with a username and not an email address
  • You can retrieve your username here and then try to log in again
• If you are not receiving emails regarding username or password, make sure to allow emails to be received from noreply@bluetooth.com
  • Check your email provider's support site for instructions on how to add a trusted email address

Trouble retrieving or resetting your password

• If you forgot your password, please reset it
• After requesting to reset your password, you should receive an email with a link to update your password. If you do not receive this email, please:
  1. Go back to the "Forgot Password" page
  2. Enter your username instead of your email address into the form field provided
     1. You can retrieve your username here

Not receiving the validation email

• Check your SPAM folder
  • The decision to mark a message as SPAM or mark it as suspicious is a choice your company or email provider makes. In some cases, you can adjust the criteria that are used to make that determination, but the criteria are determined by your company or email provider alone. As every company determines its unique criteria for SPAM or suspicious email, the Bluetooth SIG is unable to make modifications to our system for individual users or companies.
• Allowlist IP addresses for our communication platforms
  • Check all IP addresses details from the article: I cannot receive emails from the Bluetooth SIG
• Resend the validation email
  • If you registered for a new user account and have not received the validation email, the system can resend you a new email validation link
  • Allow emails to be received from noreply@bluetooth.com
  • Log in with your information
  • Click the Resend Validation Email button
  • The system will send you a new validation link

Not receiving the password reset email

1. Allow emails to be received from noreply@bluetooth.com
   • Check your email provider's support site for instructions on how to add a trusted email address

Redirecting back to the login page

• Clear cache / delete cookies
  • Check your browser support site for instructions on how to clear your cache and delete cookies in your browser
• Enable third-party cookies
  • Check your browser support site for instructions on how to enable cookies in your browser
• Disable ad blocker (Chrome only)
  • Check your browser support site for instructions on how to disable the ad blocker (Chrome only)

Do not have access to the email address associated with the account

If you still work for the company under which you created your user account and your email address has changed for any reason, you will need to submit a support request to update your email address.

If your email address has changed because you work for a different company, you will need to create a new user account under your current company.

If the email address on your account belongs to another user, please stop using their login credentials and create a new account for yourself; a membership account can have an unlimited number of user accounts.

Individuals must apply for user accounts themselves since website users must agree to the Terms of Use.

To create your own account:

1. Go to https://apps.bluetooth.com/registration#/userapply
2. Once you submit the application, your new user account will be automatically approved if you apply with an email address that has a domain that is already registered with the membership account
3. Our website will send you an email to validate your email address
4. Please follow the instructions in that email to validate your email address to activate the user account
5. If you do not receive the validation email, check your spam filter first. If you do not find the validation email, contact Support.

If you are still unable to log into your account

If you have tried all of the above steps and still cannot log in to your Bluetooth.com user account, please submit a support request, and we will respond as soon as possible.

This KBA is intended to provide Bluetooth SIG members with helpful information and address frequently asked questions. Governing documents, membership agreements, policies, and other Bluetooth SIG rules and guidelines can be found here.