We are aware that some members may encounter intermittent access issues when logging into our sites and tools from China mainland. Rest assured, we are actively seeking solutions to enhance support for those affected.
If you are experiencing difficulties accessing our login page, consider trying the following workarounds:
- Use a VPN: Utilize a virtual private network (VPN) to bypass the issue, if legal and allowed.
- Clear Browser Cache: Clear your browser's cache and cookies to refresh your connection.
- Switch Browsers: Try accessing our services through a different web browser.
- Alternate Wi-Fi: Try alternating Wi-Fi networks or your ISP if possible, or connecting to your cellphone hotspot network.
- Try a different Bluetooth website or tool: Try to login via one of these Bluetooth applications and navigate to your desired resource from there.
Additionally, please submit a support request detailing your access experience. Include the following information:
- Time of access attempt
- Your location (home office or corporate office)
- Browser and its version
- Any error message(s) received
- The specific application, website, or tool you're trying to access
- A screenshot of your browser's address bar
- If possible, provide a HAR file
- Describe any attempted workarounds and their outcomes
We understand this may seem like a lot, but your input is invaluable in identifying patterns and improving the login experience from China mainland. Whether a workaround succeeds or fails, please submit a support request.
Your cooperation helps us better support you and advance our services. Thank you for your understanding and assistance in this matter.